Commons talk:Volunteer Response Team/Archive 2

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Coaching offer for less experienced volunteers?

You guys, one of the OTRS admins offered a less experienced volunteer a coaching role. The volunteer declined. I see talks above about simplifying the rule, but how would that change what recently happened? --George Ho (talk) 11:06, 7 April 2017 (UTC)

Actually I think that @Krd: was a little too optimist there. I am the one who coached Dan Koehl showing him some typical cases, as he was willing to help with our backlog. I don't think that asking him to do the same to someone else is feasible, as he just started to deal with permissions tickets. Leave him some time to make his bones! :) In order to reduce the backlog, we should have as a regular procedure a coaching stage by experienced users, in order to increase the number of new operators working on the queues without hesitating too much in appointing them. --Ruthven (msg) 14:59, 7 April 2017 (UTC)
Ruthven, can you volunteer to coach more agent(s)? --Krd 15:06, 7 April 2017 (UTC)
Wikimedia OTRS simple workflow.
* indicates several recommendations on checking file usability on Wikimedia projects
Agree with Ruthven. But I can say, that with the generous assistance of Ruthven, I view the coaching concept as an effecient way of bringing in more users with limited experience, instead of refusing their applications due to dito. Dan Koehl (talk) 15:07, 7 April 2017 (UTC)
I volunteered because it was sort of mentioned in Dan Koehl's application, and I knew him from Wikispecies. Since then, I haven't seen any sort of request, but yes, if we have trusted users that apply, I can explain them the basics. However, we should implement tools to perform this task better, if we want to adopt it, like a way to follow the trainees' tickets. --Ruthven (msg) 15:18, 7 April 2017 (UTC)
If we need anything, please feel free to contact me on OTRS wiki at any time. --Krd 15:24, 7 April 2017 (UTC)
We could start with written tutorial for simple cases. For example, we could have a checklist for accepting "simple" cases. I would even publish it on Commons so we can show it to people sending permissions. --Jarekt (talk) 15:41, 7 April 2017 (UTC)
Good to hear all this constructive ideas. I'm also a bit low experiences to OTRS, I would additional suggest to advise less experienced volunteers to use a IRC channel!? I felt me very lonely the first time there. -- User: Perhelion 16:25, 7 April 2017 (UTC)
I think mentioning the IRC channel might not be a bad idea. I did not choose to get involved with IRC myself, but if I had had any doubts, it would have been good to have known about. Oh, and nothing is quite as useful as seeing a few "typical cases"!! "In this kind of queue, here is a gentleman who is concerned about X" or "who wishes to release the copyright to image Y but appears to have conflict-of-interest problem Z"— "Here is how we can/ cannot assist him/ Here is what we still need him to provide for us/ Here is why this kind of ticket is suspect", "Here are a few canned responses you might choose to respond with/ Here are some responses you definitely do not want to send to this client", etc. Would have been a Godsend. KDS4444 (talk) 14:04, 9 April 2017 (UTC)

Inspired by Jarekt's suggestion, I made a (very) simple flowchart on how to handle a typical OTRS ticket (for newbies). Actually such a flowchart has been asked sometimes by OTRS operators beginning in the permissions queues. It might be a good idea to use it (or something like it) to illustrate the handling of tickets, and have in the future tickets that are simple and easy to close. Please, feel free to modify and correct this schema. --Ruthven (msg) 12:56, 11 April 2017 (UTC)

Ruthven this is great and inspired me to write a bit more in depth flowchart in a table form. I think I am missing forwarded licenses case. Can someone add? Anything else missing or wrong? --Jarekt (talk) 02:46, 12 April 2017 (UTC)
line number question if "yes" if "no"
1 Is the standard permission template used? go to line 2 go to line 9
2 Does the customer claim to be the copyright holder? go to line 3 go to line 10
3 Does the copyright holder the person in the photo? Use "Permission from photographer not subject" reply go to line 4
4 Do we know the name of the customer? go to line 5 Ask for the name. (any guidance for this case?)
5 Does the name of the customer match the email address? go to line 6 Ask for clarification
6 Does the permission use acceptable license? go to line 7 Use "Incompatible license" reply
7 Is the file already uploaded? go to line 8 go to line 14
8 Is the identity of the file(s) clearly stated? Add {{PermissionOTRS}} template to the file(s) and Use "Image thank you" reply Use "What image are you discussing?" reply
9 Does the statement mention specific acceptable license? use your judgment and go to line 2 or use "More specific statement of license" reply Use "More specific statement of license" reply
10 Does the customer claim to represent the copyright holder? go to line 11 Use "Not sure you are the copyright holder" reply or custom reply
11 Is the copyright holder a company and the customer its representative? go to line 12 Use "Not sure you are the copyright holder" reply or custom reply
12 Does the customer use company email address? go to line 4 ask for proof of association with the company
13 Is the copyright holder a person? request the copyright holder to send the permission or to agree to be represented by the customer Use "Not sure you are the copyright holder" reply or custom reply
14 Is the file included in the email? Follow "Photosubmission-queue" guidelines Use "What image are you discussing?" reply
My grain of salt: steps 4-5 are not very useful, and we can simplyfy skipping them, or just skip step 4. --Ruthven (msg) 13:50, 12 April 2017 (UTC)
I am not sure how to handle cases where a person sends email from anonymous email account and uses his username or code name to sign the permission. Few times that I have seen that the permission also had some other issue, and when I asked for clarification, I never heard back. But I was wandering how others feel about permissions from anonymous people. --Jarekt (talk) 17:35, 12 April 2017 (UTC)
Surely then one can use the Response:en-Not sure you are copyright holder standard message Ronhjones  (Talk) 22:07, 13 April 2017 (UTC)

Submission for 2017 Wikimania conference

There is a submission for the Wikimedia Conference in Montreal to address issues with OTRS. Currently, the submission is reviewed for approval. --George Ho (talk) 04:53, 24 April 2017 (UTC)

Commons:OTRS#Licensing images: when do I contact OTRS?

Hello, I have a lot of persons who ask me how to send permission after the file have been deleted. I direct them to OTRS, however, as it is not allowed to recreate deleted content, I want to add the sentence (highlighted in gray):

If any of the following statements is one you could make, then you must send an email to the OTRS system:

"I have received permission from the original author (not me) to upload the file to Commons."
Please forward us a permission statement to the address listed above. We require that owners make a clear statement that they release the image under a free license. To help prevent confusion or misunderstandings we prefer one of the email templates be used. Permission grants must specifically contain a free license grant and may not merely give permissions for Commons or Wikipedia. If you have already uploaded the image to Commons, follow the instructions on Template:OTRS pending. If the image has been deleted, do not recreate the deleted content but include in the correspondence a link to the deleted image or a link to your talk page in order to help the work of the OTRS volunteer.

Objections? Christian Ferrer (talk) 06:49, 23 April 2017 (UTC)

 Support --Krd 11:16, 23 April 2017 (UTC)

{{OTRS backlog}}

I created {{OTRS backlog}} showing

Current backlog (oldest unanswered mail or ticket) in permissions-commons queue is 7 days.

and hope to update it weekly, so users have some idea of the expected delay. Any idea how to pull those numbers automatically? --Jarekt (talk) 14:37, 5 June 2017 (UTC)

I think @Krd: may help. --Steinsplitter (talk) 14:41, 5 June 2017 (UTC)
Looking at those numbers, perhaps I'll volunteer again. It's been 5 years now since I was last given OTRS access. --Fæ (talk) 14:47, 5 June 2017 (UTC)
Skip that, checking my email I realize that my application was rejected last year in November due to my expressing views in the past critical of "the OTRS administrative team and processes/protocols". I guess I'd better avoid adding my name to any discussions about improvement. --Fæ (talk) 15:04, 5 June 2017 (UTC)
We already have Commons:OTRS/backlog which is used at the Commons:OTRS, too. Do we need both of them? --Krd 06:44, 6 June 2017 (UTC)
Krd, I think there's nothing wrong with the banner. And I don't mind having both unless others think that the transcluded subpage is unnecessary. Currently, I'm awaiting the Wikimania submission regarding OTRS to be accepted. I guess, with the banner, the RFC is becoming less than necessary at the moment. --George Ho (talk) 17:21, 6 June 2017 (UTC)
I did not know about the Commons:OTRS/backlog, so I incorporated it into {{OTRS backlog}}. I think both are fine: one short and the other explains it at more depth. --Jarekt (talk) 02:22, 7 June 2017 (UTC)
Great, thank you! --Krd 06:09, 11 June 2017 (UTC)

otrswiki:Help:Permissions-commons_guide

I created otrswiki:Help:Permissions-commons_guide please verify and improve. --Jarekt (talk) 13:19, 9 June 2017 (UTC)

-- User: Perhelion 11:51, 10 June 2017 (UTC)

Update about Wikimania submission regarding OTRS

Good news and bad news about the Wikimania presentation submission. Good: The submission received decent scores. Bad: one bad score lowered the average acceptance score, decreasing the submission's chance of acceptance. --George Ho (talk) 01:20, 11 June 2017 (UTC)

Forwarded permissions

COM:OTRS#Licensing images: when do I contact OTRS? reads "Please forward us a permission statement to the address listed above." On the other hand, we have two boilerplates which prohibit forwarded permissions ([2] and [3]). I think there is a contradiction. Am I right? 4nn1l2 (talk) 22:02, 26 June 2017 (UTC)

I found a relevant discussion on otrs-wiki and I changed the wording myself. 4nn1l2 (talk) 20:22, 30 July 2017 (UTC)

ticket:2017112010005977 OTRS Pending

Hi there I am a photographer i have received a confirmation email from your side followed by my mail releasing it in free of licence as iam the copyright holder, stating the above ticket number for the photographs of tamil actor vijay which i photographed i have sent mail. therefore as it was showing otrs pending for a long time i myself have updated the ticket number i received as an non otrs member. please check the mail with above ticket number. thank you.--Starunique (talk) 20:01, 20 November 2017 (UTC)

@Starunique: OTRS, like Commons, is entirely staffed by volunteers, and, also like Commons, is shorthanded, so it may be close to 7 days before the e-mail is processed.   — Jeff G. ツ 12:37, 21 November 2017 (UTC)

Documents photographiques provenant des Archives cantonales vaudoises

--Terrien01 (talk) 16:23, 23 December 2017 (UTC)Le soussigné, qui exerce la fonction de directeur des Archives cantonales vaudoises, autorise l'exploitation des images déposées sur Wikimdia Commons par les Archives cantonales vaudoises. Chaque image est libre de droit, car les droits ont été cédés aux Archives cantonales ou leur sont acquis quand ells ont été réalisées par le collaborateur desdites Archives (comprendre Olivier Rubin).

OTRS/fr.   — Jeff G. ツ 05:46, 24 December 2017 (UTC)

Query

Not sure if this is the right venue to start this discussion, but does anybody here can contact Metro-Goldwyn-Mayer to ask for permission to reuse this still photograph of the movie Ronin? (source here) I really would like to use it on the English Wikipedia, but couldn't find the company's email nor do I live in the US to contact them via hotline. Any help would be really appreciated. Regards, Slightlymad 02:16, 27 December 2017 (UTC)

@Slightlymad: They will probably not do it for free, as all the stills on https://www.mgmmedialicensing.com/PropertyDetails.aspx?propertyID=104103 have a price.   — Jeff G. ツ ping or talk 11:13, 27 December 2017 (UTC)
Gee, that's a bummer. In any case, it's weird that the website from my link had the permission to use it in their article. However, can I still upload it for fair use in Wiki albeit the copyright? Slightlymad 11:20, 27 December 2017 (UTC)
@Slightlymad: As long as you comply with the policies of that wiki, probably en:WP:NFCC.   — Jeff G. ツ ping or talk 11:47, 27 December 2017 (UTC)

Ticket:2016051510010994

Moved from Commons:OTRS/Noticeboard#Ticket:2016051510010994

Delete all the files that i have uploaded here. After that delete my user account. because i don't need to waste my time here useless. In Wikipedia they have deleted my article than you have also started to deletion. This is the real face of your welcome to come new people to waste their time. thanks for your deletion then please delete my account thanks — Preceding unsigned comment was added by 5.169.211.6 (talk) 17:32, 15 November 2017 (UTC)

What files? What user account? We don't delete user accounts, you can just stop using it.   — Jeff G. ツ please ping or talk to me 06:49, 4 February 2018 (UTC)

ticket:2008120810012186

Bonjour, on vient erronément de supprimer tous les nouveaux fichiers que j'ai importé, serait-il possible de les importer à nouveau, ayant les droits OTRS sur ces oeuvres. on a fusionné mon compte bruxellensis et bruxellensis~commonswiki. merci.--Bruxellensis~commonswiki (talk) 09:28, 4 February 2018 (UTC)

@Bruxellensis~commonswiki: Il s'agit des derniers téléchargements? Ceux avec une date comme début du nom du fichier? --Ruthven (msg) 09:44, 4 February 2018 (UTC)

Oui, c'est bien cela, merci.--Bruxellensis~commonswiki (talk) 11:00, 4 February 2018 (UTC)

有關指南車給出二維曲面高斯-博內定理操作式證明的兩份圖檔來源公開出處

自己的作品 (1)https://commons.wikimedia.org/wiki/File:指南車定在北緯30度的緯圓於地球儀旋轉一圈.gif 有關影片網址見： https://www.youtube.com/watch?v=LpBZixOcSbk 這是把自己發表論文實驗紀錄影像檔轉成GIF的作品。

(2)https://commons.wikimedia.org/wiki/File:微型指南車路徑.jpg 於<<【全文】指南车在物理学中几何相位的应用_物理与工程>>https://www.xueshu.com/wlygc/2014S2/3051167.html 有此論文的影本，該圖是自己發表論文中自製的圖1畫面(黑白)，而上傳Wikimedia.Commons是彩色原版。「鄧崇林 (talk) 22:48, 16 June 2018 (UTC)」

[Ticket#2018071510002076]

I received a question from OTRS about the ticket a week ago and sent an answer by email with the ticket number in the title. However I neither got a message, that my mail was received, nor another question, nor was there a change to the 70 affected files. The ticket is only about documenting a legal question, that WMDE commented on (the ticket contains the WMDE-ticket-number as reference), so I thought it should be no problem to verify this position has been commented on in the ticket.

How do I find out, if my answer was recieved by OTRS?

--C.Suthorn (talk) 11:04, 28 September 2018 (UTC)

@C.Suthorn: Please ask at the noticeboard, someone will be able to help you there. —AntiCompositeNumber (talk) 11:07, 28 September 2018 (UTC)
@C.Suthorn: Your answer re Ticket:2018071510002076 has been received.   — Jeff G. ツ please ping or talk to me 13:04, 28 September 2018 (UTC)

Request for support - 2019 Community Wishlist Survey

The Wikimedia Foundation Community Tech Team hosts an annual survey where any Wikimedia community member may make a small request for technical development of the Wikimedia projects. This year community members made 212 proposals. From November 16-30 there is voting at Community Wishlist Survey 2019. The Community Tech Team will develop the top 10 proposals in 2019 to present them by the end of the year. Vote now! Also plan your wishes for the next year.

For context, see last year's top 10 proposals or the general documentation page for wishlist surveys since 2015.

If anyone wants to highlight a wish for OTRS team consideration then please post it below. Thanks. Blue Rasberry (talk) 17:28, 19 November 2018 (UTC)

Requests

This survey encourages community advertising and canvassing. Here are the OTRS-related proposals. If anyone sees others of interest then list them below.

Please support by clicking "support"!

Blue Rasberry (talk) 17:28, 19 November 2018 (UTC)

Wikidata property P6305

Some of yo might find it interesting that Wikidata can now store OTRS ticket numbers related to items. See Wikimedia OTRS ticket number (P6305). --Jarekt (talk) 16:06, 28 December 2018 (UTC)

Proposal for name change - "Wiki client services"

Please participate at meta.

Blue Rasberry (talk) 21:09, 19 March 2019 (UTC)

hello

I want delete pic and upload new pic and i have this pic and the actress also agree i have all licenses how i change ? I sent many emails for permissions-wikipida and i dnt know nt change any thing Medosaleh (talk) 22:18, 5 June 2019 (UTC)

@Medosaleh: Please have the actual photographer of https://www.instagram.com/p/BxZvqQgBR4z/?utm_source=ig_web_copy_link send permission for ticket:2019050410002222 via OTRS.   — Jeff G. ツ please ping or talk to me 22:30, 5 June 2019 (UTC)

Include video

When and how to contact OTRS

VGrigas (WMF) made this excellent video explaining the OTRS process. I think it should be included. I would have already done this myself if I wasn't hit with translation template errors. Vera (talk) 09:57, 7 June 2019 (UTC)

Picture example

Is it really necessary that everyone who gets information about the licenses here sees a fighter jet? Is that advertising for the Air Force? There are a lot more images that can be used as examples. Sciencia58 (talk) 07:12, 14 November 2019 (UTC)

Translation bug? Bracket around #ifexpr: tag causes error.

In regards to a diff, I traced back to the translation original. Strangely the part 　does not make sense translating into ja, not the ifexpr tag represents in ja, or }} remains in the output. Why you enclose if template among tvar tag? What is the way around solving this issue on local language side? -Omotecho (talk) 06:54, 26 November 2019 (UTC)

Belated OTRS permission

Way back in 2008, I asked the artist Pavel Riha (who had then recently uploaded some art from his website to Wikipedia under free licenses himself) if I could upload more of his art from there, which he agreed to: "Upload the images to Wikipedia under GNU-license please, I'd have done the same not being so lazy." I was not very well-versed in Commons policies back then, so I never actually provided evidence of this correspondence here, I just uploaded the images. So I wonder what I can do now and how? I sitll have the emails, which I could somehow forward, though I don't know how to do that with the entire conversation. As examples, here is one of his works which he uploaded to Wikipedia which was later transferred to Commons:[4], and here is one I uploaded myself from his website:[5] FunkMonk (talk) 18:23, 21 December 2019 (UTC)

I moved your question to our noticeboard. Ciell (talk) 18:58, 21 December 2019 (UTC)
Thanks! FunkMonk (talk) 19:17, 21 December 2019 (UTC)

Questions

Three days ago, I posted some questions about how OTRS works, at Commons:OTRS/Noticeboard#questions. It would be good if someone who knows these things could answer them there, please. Andy Mabbett (Pigsonthewing); Talk to Andy; Andy's edits 14:14, 1 March 2020 (UTC)

"outstanding or professional quality"

Shouldn't that be a plus for the uploader, not the other way around? If we discourage "outstanding" and "professional" quality photos for new users, how will their photos be nominated for COM:FP? I think the wording should be clarified here. pandakekok9 09:08, 17 March 2020 (UTC)

OTRS ticket ID #2008020510022029

Could you confirm if ticket id #2008020510022029 applies to the following images by Flickr user David Haberlah (he is an English Wikipedian as well)? They're marked "all rights reserved" on Flickr, but File:MaleFemaleDate.jpg from the same photoset has an OTRS ticket, and I'm guessing it probably applies to all images from the set.

Also, the following image was deleted, but if the ticket is valid for the above images, this one should be restored as well:

If the ticket isn't valid for other images, then all above images should be deleted. Thanks. Ytoyoda (talk) 14:54, 21 May 2020 (UTC)

The ticket:2008020510000525 covers all images in https://www.flickr.com/photos/haberlah/sets/928563 and releses them under CC-BY-SA-3.0. I added {{PermissionOTRS}} to images you mentioned. --Jarekt (talk) 21:33, 21 May 2020 (UTC)
Thank you! Ytoyoda (talk) 22:27, 21 May 2020 (UTC)

Clarify text

I think that the text of the copyright release needs to be rewritten to make it clearer. Painting is a medium; photography is a medium. "Media" is the plural of "medium". You can't copyright "the media" or a "medium". You copyright an expression in a medium. When the release talks about "the media", I think it really means the file on Wikimedia Commons. Bubba73 (talk) 19:32, 15 June 2020 (UTC)

File:Trainingskonzept der Knappenkids

permission from the editor

File:Trainingskonzept der Knappenkids permission.jpg
permission

--Mozamaniac (talk) 20:39, 18 November 2020 (UTC)

Gadget

Is there a reason the OTRS gadget is no longer providing the links in the lefthand toolbar on file pages? It's been fine until now, so I unchecked it in my preferences, saved that setting and then reactivated it but it's still not showing up. Any ideas? Ww2censor (talk) 17:31, 17 December 2020 (UTC)

@Ww2censor: You are not alone, there is a discussion about this at MediaWiki talk:Gadget-PermissionOTRS.js#Gadget disappearance.   — Jeff G. ツ please ping or talk to me 17:52, 17 December 2020 (UTC)

Email templates/Consent

Can I delete the link to Commons:Email templates/Consent? According to the page, the use of the template is now discouraged. − Gebu (talk) 14:55, 12 February 2021 (UTC)

@Gebu: No, the link on it to the release generator serves a valuable purpose.   — Jeff G. ツ please ping or talk to me 15:06, 12 February 2021 (UTC)
There is already a link to the release generator on this page. − Gebu (talk) 15:20, 12 February 2021 (UTC)

If you are not the copyright holder

Is the section "If you are NOT the copyright holder" still up to date? The release generator is only for the copyright holder and for persons who represent the copyright holder. − Gebu (talk) 15:21, 12 February 2021 (UTC)

@Gebu: I updated it.   — Jeff G. ツ please ping or talk to me 15:29, 12 February 2021 (UTC)

Carbon copies and reply all

@Praxidicae: I noticed you reverted my edit in this edit of yours. At COM:ON, we often have uploaders asking for status of permissions they asked authors to send. Having those authors carbon copy the uploaders, and then use reply all thereafter, facilitates a better user experience. I and others have been advocating for use of carbon copies and reply all for many months, without objection. I seek consensus to change "Following this, ask the author to forward the email with their clear statement of permission to permissions-commons@wikimedia.org, including the full header and any previously exchanged correspondence with you, and a link to the image on Commons" to "Following this, ask the author to forward the email message with their clear statement of permission to permissions-commons@wikimedia.org, including: the full header; any previously exchanged correspondence with you; a URL for the file on Commons; a carbon copy to you; and a request to reply all thereafter to keep all in the loop".   — Jeff G. ツ please ping or talk to me 16:00, 21 April 2021 (UTC)

@Jeff G.: What is the broader context of this? Is this about A claiming to manage the copyright of a work for B, and Wikimedia Commons needing to verify that B knows that A is applying a copyright license to their work? Blue Rasberry (talk) 15:14, 22 April 2021 (UTC)
@Bluerasberry: Not exactly. In the typical scenario I have been seeing time and time again, A is a Commons uploader, or a potential uploader with a Commons account. They have convinced copyright holder B to send OTRS permission for some work or works that A wants to upload because B can't or won't upload independently. B promises A they have sent the permission, but A wants to be sure because some time has passed. If B doesn't carbon copy A and ask for reply all to stay in the loop, or at least send A a ticket number, A has no clue about what is going on, and so out of frustration posts to COM:ON requesting an update and making OTRS look bad. Composing, researching, and replying to A's request would be entirely unnecessary if A was carbon copied and kept in the loop by reply all actions in the first place.   — Jeff G. ツ please ping or talk to me 00:42, 23 April 2021 (UTC)

OTRS rename

Tracked in Phabricator
Task T280392

"OTRS" is the name of proprietary software, and in my view, was never a good name for this process. It would be something like calling this process the "Google" process if we had used that company for software. Recently the Wikimedia Foundation changed the software from OTRS to Znuny, and the name makes even less sense as now "OTRS" just refers to the software we used to use.

I proposed a rename some time ago and a lot of people expressed interest in speaking out for a choice.

Since this process affects all Wikimedia projects in all languages I think the discussion should happen on meta. However, I expect that Commons uses this process about as much as all other Wikimedia projects put together, so I think the Commons community should have a big say in proposing new names.

The ideal name probably is short, translates well, emphasizes volunteer and community ownership of the process, and comes from the community with community support. Thoughts from anyone on the name and how to manage a discussion? Blue Rasberry (talk) 14:27, 24 April 2021 (UTC)

@Bluerasberry: The renaming is being tracked via phab:T280392.   — Jeff G. ツ please ping or talk to me 14:31, 24 April 2021 (UTC)

Bad error message

Please see, and discuss at, Template talk:OTRS pending#Bad error message. Andy Mabbett (Pigsonthewing); Talk to Andy; Andy's edits 11:21, 20 October 2021 (UTC)

File:Rashida Yahaya Bello.jpg

Hello, The image File:Rashida Yahaya Bello.jpg I uploaded was removed by a user and I initially to the photographer (Joshua Samuel) that took the picture to give consent which he sent a mail to permissions-commons@wikimedia.org and greed to publish the above-mentioned content under the following free license: Creative Commons Attribution-Share Alike 4.0 International. please can you confirm if he really did send the email?

Olaintel (talk) 15:35, 12 April 2022 (UTC)

@Olaintel: Yes, we got their email message and filed it in Ticket:2022031310004273. If the article is kept, the file will probably be restored. If they had carbon copied you on that email message, you would not have had to post here.   — Jeff G. ツ please ping or talk to me 23:50, 12 April 2022 (UTC)

Special:Log/Ignissia

This user has uploaded some files from their website after having received a VRT approval on 29 January 2022. I had not noticed that the user had had contacted VRT in the past, and tagged their recent uploads with copyvio. From what I gather though, the user had stated in their message to VRT that they allow any material from that site to be used on Commons under CC. Question: should the newer uploads be marked as VRT-passed? and if yes, by whom? CC Ignissia. Gikü (talk) 16:26, 4 May 2022 (UTC)

@Strainu: ping as the apparent VRT contact for this case. Gikü (talk) 15:00, 10 May 2022 (UTC)
Nope, it wasn't a "catch all" ticket. There were a bunch of different tickets, each for a different page. You can find them in the corresponding talk pages on ro.wp. Strainu (talk) 16:34, 10 May 2022 (UTC)

Essay on submitting social media selfies for Wikipedia biographies

The en:Pangina Heals article had a lot of well-meaning copyvios yesterday when the subject posted to Instagram expressing horror (possibly in jest) that the Wikipedia article showed them making a middle-finger gesture to camera and asking "Can someone help me change my wikipedia profile image to NOT THIS?!?!". Fans piled in to replace it with whatever other images they could find online, which wasn't that helpful, and comments on that Instagram post didn't seem to offer any advice, with en:Maria Poonlertlarp lamenting that she'd tried to change her own Wikipedia photo in the past and "got blocked" (whatever that might mean).

In this age of visual social media where people upload images of themselves all the time, it seems like an oversight that there's no simple, accessible overview explaining how the subject of an article could quickly and easily make a social media post (eg. an Instagram photo) to release a photo of themselves under a CC-Attribution licence. It would save a lot of time and get a lot more useful photos onto Commons if there was a straightforward essay that could be posted as an Instagram or Twitter response when someone complains about their Wikipedia picture, telling them to just use a simple magic phrase on the caption of their next selfie.

I've had a go at writing one at Commons:Submitting selfies and would welcome input on whether it covers everything it needs to. I'm aiming to just follow the existing "I created the file myself, it hasn't been previously published, and I am the sole owner of its copyright" of the VRT page here, but there may be other cases that could be easily added, particularly if we're happy to regard an Instagram/Twitter post from a verified account as being equal proof of identity as an email from a particular domain name. --Lord Belbury (talk) 15:12, 12 May 2022 (UTC)

I expanded Commons:Submitting selfies a bit. Can others review it as well? --Jarekt (talk) 11:44, 31 May 2022 (UTC)

Commons:Deletion requests/Files uploaded by Yasminkaa

Hello, please could check this ticket Ticket#2022051310008195 because some pic was deleted and I had the permission from the Epfl Mediacom (Communication department from the school) ? Thank you very much --Yasminkaa (talk) 10:22, 14 May 2022 (UTC)

Pinging @Ellywa, Mussklprozz as Agents with an interest - I left an English note in Ticket:2022051310008195, which has French language text and attachment. Courtesy link: Commons:Deletion requests/Files uploaded by Yasminkaa. @Yasminkaa: Please use internal links.   — Jeff G. ツ please ping or talk to me 12:45, 14 May 2022 (UTC)
Pinging @Ellywa, Mussklprozz as Agents with an interest, please could you check this Ticket:2022051310008195 because I had the permission to use the pic and there here one time the confirmation from the school. Gbawden advises me to ask for help from an ORTS agent because it is a misunderstanding. The visuals provided by the school through the EPFL-MEDIACOM link are all on creatice commons and usable by all. This is in addition to the permission I was given for a project on the EPFL school. I spend so much time correcting and justifying rather than contributing. Thanks in advance for your help.

Besoin d'aide côté français car la permission a été donné et expliquée en français et je pense mal interprétée par les anglophone donc merci aux Utilisateur:OTRS-fr , ce serait super de rectifier. Tout l'historique est dans le lien, et dans le ticket cité Ticket:2022051310008195 qui comprend une pièce jointe de la direction de l'école, l'EPFL.--Yasminkaa (talk) 19:45, 16 May 2022 (UTC)

Je suis en vacances cette semaine. Je vais m'en occuper prochaine semaine. – Amitiés Mussklprozz (talk) 20:14, 16 May 2022 (UTC)

Top, merci infiniment @Mussklprozz! Yasminkaa (talk) 12:16, 17 May 2022 (UTC)
@Yasminkaa J'ai vérifié le ticket et je l'ai trouvé en ordre. Donc j'ai demandé la restauration pour:
La photo File:Batiment Vortex vue de l'intérieur.jpg n'est pas autorisée par la lettre de la EFPL. Il semble que tu la prise toi-même ? Est-ce qu'il montre des objets protégés par copyright, par exemple des œuvres d'art ou ou une architecture artistique ? Sinon, une autorisation au VRT n'est pas nécessaire, ez il n'y a pas de raison pourquoi le fichier soit supprimé.
Amitiés, Mussklprozz (talk) 20:09, 23 May 2022 (UTC)
@Mussklprozzmerci infiniment. Non, il n’y a rien d’interdit, ce fichier montre juste une autre vue du bâtiment, depuis l’intérieur. Et il n’y pas d’objet, d’œuvre d’art ou de gens dessus. Je pense que celui qui a demandé la suppression a cru que l’image faisait aussi partie du lot de celles de l’EPFL. Mais non, elle est bien de moi. Encore merci. Yasminkaa (talk) 20:47, 23 May 2022 (UTC)
@Yasminkaa J'ai aussi demandé la restauration pour ce fichier maintenant. Mussklprozz (talk) 21:04, 23 May 2022 (UTC)
@Mussklprozz merci c’est franchement top ! Et j’ai une question, est ce que cela remet automatiquement les images dans les articles où elles étaient positionnées où est ce que je dois les remettre ? Merci bcp Yasminkaa (talk) 16:34, 24 May 2022 (UTC)
@Yasminkaa Nos messages se sont croisés ;-) - Non, les images n'ont pas été réintégrées dans leurs articles. Je te remercie si tu peux t'en charger toi-même. Mussklprozz (talk) 18:57, 24 May 2022 (UTC)
@MussklprozzOui, merci pour ta réponse et ton intervention. Je vais les réintégrer. Yasminkaa (talk) 19:36, 24 May 2022 (UTC)

@Yasminkaa Les 5 images sont maintenant restaurées et, au besoin, dotées d'un badge d'autorisation.. --Mussklprozz (talk) 16:34, 24 May 2022 (UTC)

✓ Done --Mussklprozz (talk) 20:09, 24 May 2022 (UTC)

Taymur Streng

There is a discussion between me and @Jameslwoodward: about the usage of files by a composer and friend of mine, who died some weeks ago and sent the files to be embedded in his article Taymur_Streng (de.wiki), which we both wrote together in February. The discussion can be found here: [6]. Here are the deletion requests: [7]. What can I do to get the problem solved and the page Taymur Streng, which also was deleted, restored on Commons? Many greetings --༄U-ji (talk) 14:29, 6 June 2022 (UTC)

As I noted on my talk page, cited above, and in the UnDR, now closed, we have no evidence of a free license from Taymur Streng. Therefore the only way the images of his works can be restored to Commons is if his heir sends a free license using VRT. .     Jim . . . (Jameslwoodward) (talk to me) 16:49, 6 June 2022 (UTC)

At last, I found one mail exchange until now, acknowledging the upload on Commons. For technical reasons I can't copy the attachments, but I guess the exchange shows, that I was and am free to use any of them (as typical for mail exchanges please read messages upside down, my mails are without signature, Taymur's as TSt):

Am Donnerstag, 17. Februar 2022, 03:47:35 MEZ hat Mitzi Mess <mimmimess@t-online.de> Folgendes geschrieben:

na gut, dann ist cool. du hast jetzt noch genau eine viertelstunde, dann geh ich mal zwischenschlafen, wie ich das inzwischen immer so nenne. den rest gäbs dann morgen. nochmal kurzes feedback ...

Original-Nachricht-----

Betreff: Re: Bilder Datum: 2022-02-17T03:45:38+0100 Von: "Taymur Streng" <xaez2000@yahoo.de> An: "Mitzi Mess" <MimmiMess@t-online.de>

bin damit einverstanden
("I agree with that")

VG TSt

Am Donnerstag, 17. Februar 2022, 03:43:36 MEZ hat Mitzi Mess <mimmimess@t-online.de> Folgendes geschrieben:

bei den Bildern, die ich jetzt auf Commons hochgeladen habe, musste ich bei allen das Datum raten und bei dem irren! das ich da als visuelle Notation im Artikel hochgeladen habe und was wahrscheinlich eher von irgendwelchen Visuals stammt, hab ich einfach mal Visuelle Notation von irgendwas hingeschrieben. Das lässt sich also alles noch ändern. Am liebsten wär mir aber, wenn du mir ein Lieblingsbild von dir sagen würdest, das ich in den Artikel tun soll als Partiturdarstellung oder Patchdarstellung oder sowas.

hier sind alle files, die ich bisher hochgeladen habe:
("here are all the files i have uploaded so far":)

https://commons.wikimedia.org/w/index.php?title=Special:ListFiles/%E0%BC%84U-ji&ilshowall=1 

This one is from another mail exchange:

Original-Nachricht-----

Betreff: Re: Bilder Datum: 2022-02-17T03:43:01+0100 Von: "Taymur Streng" <xaez2000@yahoo.de> An: "Mitzi Mess" <MimmiMess@t-online.de>

Such dir ruhig das Interessanteste heraus, merci erstmal für das Erstellen des wikipedia-Eintrags.. );
("Feel free to pick out the most interesting Thank you for creating the wikipedia entry.. );")

VG TSt

Am Mittwoch, 16. Februar 2022, 19:45:29 MEZ hat Mitzi Mess <mimmimess@t-online.de> Folgendes geschrieben:

schau ich mir morgen an. ich brauche:

die bisherige gesamtlänge aller el-ac-stücke insgesamt.

dann, wann genau du mit el ac angefangen hast und wielange du gedenkst, die reihe noch fortzuführen.

sagt dir der begriff des „deep listenings“ dafür zu?

wurden teile von el ac irgendwann vorgeführt?

gibt es einen ordner mit dokumentationen, wie dem jpg, das du mir geschickt hast, den du mir zippen kannst?
("Is there a folder with documentations like the jpg you sent me that you can zip me?") 

I still can forward you the original mail exchange. Many greetings --༄U-ji (talk) 17:54, 6 June 2022 (UTC) (mimmimess@t-online.de)
@@༄U-ji Sure, the best thing would be to forward the exchange to VRT. However, we expect a free license to be mentioned in there, otherwise there is nothing we can do. Consider that the heirs can forbid the uploads if we don't have a clear authorisation statement from your friend. Ruthven (msg) 07:44, 10 June 2022 (UTC)

@Ruthven: I'm not sure, if there are any heirs, but in the moment I try to find it out. Yet, it may take some days, until there is an answer. --༄U-ji (talk) 08:58, 10 June 2022 (UTC)

@༄U-ji It's the notary that generally is competent in such cases. If you know the notary dealing with you friends belonging/testament, you can expose the problem to them. Let me know. Ruthven (msg) 09:22, 10 June 2022 (UTC)

@Ruthven: There is a mother, but the case is, because of her age, complicated, too. Taymur will be buried in around a month. I'm still trying to get a permit before, but it still takes some days until I know more. --༄U-ji (talk) 02:17, 17 June 2022 (UTC)

@༄U-ji What we usually do with elder people is to make them sign the release on a paper than we scan then (and send to VRT). If at the funeral you can contact a younger cousin, it might be simpler. Good luck! Ruthven (msg) 11:31, 17 June 2022 (UTC)

She's the only heir, last member of the family, it seems, and she wasn't really involved into her son's work. In addition she has another surname, so I thought, that maybe we would ask for a copy or photograph of the certificate of inheritance. Thanks alot for your hints. --༄U-ji (talk) 12:22, 17 June 2022 (UTC)

Twitter and Instagram

Hello. In this passage it says "Edit the post containing your photo to indicate that it is published under a free license. If the platform does not allow editing of posts (e.g. Twitter), then make a new post referring back to the photo. Please ensure that visibility is set to public.". Is that what I read? If so, it's a wonder. I contacted several people through Twitter, Instagram and YouTube, but when I say that for me to upload the photos on Wikipedia they have to send the photo to Flickr or by email to OTRs, they give up (because they think it's too complicated) . So now I'm just going to ask them to edit the Instagram photo description comment with "This photo is licensed under CC-BY-SA-4.0+". Now, on Twitter, where you can't edit the photo description, I'll ask them to reply to the photo with the comment "This photo is licensed under CC-BY-SA-4.0+". Does anyone know this will work? Theys York (talk) 21:56, 26 June 2022 (UTC)

@Theys York: Yes, this will work, but without the plus sign.   — Jeff G. ツ please ping or talk to me 22:25, 26 June 2022 (UTC)
@Jeff G.: So is "This photo is licensed under CC-BY-SA-4.0" ? Theys York (talk) 22:30, 26 June 2022 (UTC)
@Theys York: Yes, but your ping did not work. Per mw:Extension:Echo#Usage, you must link to another user's page and sign in the same edit in order to effectively mention, notify, or ping them, and even then only if they have "Notify me when someone links to my user page" set (which is the default here).   — Jeff G. ツ please ping or talk to me 22:35, 26 June 2022 (UTC)
Thank you ✌️ Theys York (talk) 22:38, 26 June 2022 (UTC)
@Theys York: You're welcome. ✌️  — Jeff G. ツ please ping or talk to me 22:44, 26 June 2022 (UTC)

I didn't get much response when I raised it further up this talk page last month, but I've been trying to get an essay together at Commons:Submitting selfies to address exactly this problem, if anyone has any further input on it. Strongly agree that asking someone to put a CC sentence in a social media post is much more likely to get results than requiring them to create a Commons account and/or fill out a laborious VTRS form - and that would be even easier if we had a pre-written essay that we can link people to, rather than having to explain everything in a series of tweets (particularly the important consequences of CC-licencing, that "licensed under CC-BY-SA-4.0" isn't just a mystical synonym for "put my photo on Wikipedia please"). --Lord Belbury (talk) 11:07, 27 June 2022 (UTC)

Proposed addition about rejected emails

I sometimes see emails from us being rejected by spam filters and the like. In some environments those filters are applied by default, and users who are not tech-savvy might need to be reminded. On that ground I propose to add: 

Agents might ask for additional information from you in a reply to your email. Be prepared to respond in a timely manner, and make sure that your email client is not rejecting emails coming from <code>wikimedia.org</code>.

This could perhaps be phrased differently, but in general I think people might not realize what the entire procedure will look like and might be confused as to what they might have to do after sending an email. whym (talk) 11:14, 16 August 2021 (UTC)

 Oppose for now (may change to support if concerns resolved), due to concerns about the ability-to-join VRT in some censorship countries. See also m:Talk:Access_to_nonpublic_personal_data_policy#Policy adjustment on behalf of Legal. Liuxinyu970226 (talk) 05:43, 8 September 2021 (UTC)
@Liuxinyu970226: Could you elaborate? I don't know what concerns you might have in relation to the policy change you linked to. Are you thinking about the possibility of an agent being forced by a government into asking for private information from people? whym (talk) 12:09, 10 September 2021 (UTC)
@Whym Here is an example that I have known: Shizhao has been removed from global VRT permissions group *per WMF Legal request*. This is just what I'm concerning here. Liuxinyu970226 (talk) 14:07, 13 September 2021 (UTC)
I understand there are such issues happening. What I don't understand is how it affects the proposal here. Perhaps I should clarify that I only meant to document the already existing practices. It is my understanding that agents have routinely asked followup questions for clarification regardless of whether it is made explicit here or not. In the most simple case the question might be "I don't know which file this permission is for, is it File X or File Y?". Are you saying that agents should stop doing that for the time being? whym (talk) 13:19, 15 September 2021 (UTC)
 Oppose Users who are not tech-savvy likely will not understand what you are talking about, or will have no influence on the filter settings. Keep it simple. If somebody rejects our answers or followup questions, this is primarily their problem, not ours. --Krd 13:29, 10 September 2021 (UTC)
We can cut it off at "... in a timely manner", if the succeeding part about filters seems redundant. Would that make it simple enough? At least the remaining part would clarify what one should expect after sending a first email, which I think is missing in the document. --whym (talk) 13:19, 15 September 2021 (UTC)
Do we have experience of mail from VRT being caught in spam filters? I think it is very unlikely that wikimedia.org would be blacklisted (did the proposer suggest the domain should be whitelisted?). My experience of legitimate e-mail being caught in the filter (I have a good provider: few false negatives, few false positives) is that there have been obvious problems with the e-mail. In such cases the VRT volunteer should check their e-mail agent – or rather, any VRT volunteer should send e-mail to somebody who can check that their software and settings are in accordance with best practices. –LPfi (talk) 14:17, 28 June 2022 (UTC)
Example: ticket:2022060710012556. ticket:2022021310003801 is another example, although it looks like this one didn't need a response. I think you can find more by searching for parts of characteristic phrases used in those automated messages. It may not be clear if one particular case is truly a result of a spam filter or not, though. As I said, my (current) focus would be more about explaining the process than investigating possible reasons of rejected emails. whym (talk) 14:58, 1 July 2022 (UTC)

"Language specific address"?

Would that be possible to link or list language specific addresses there? I kept looking for them for some time and could not find them easily....  « Saper // @talk »  11:58, 3 February 2022 (UTC)

Maybe we can just link m:Volunteer_Response_Team#Permissions to avoid duplicated maintenance. whym (talk) 15:07, 1 July 2022 (UTC)

Delete

>>> https://commons.m.wikimedia.org/wiki/Commons:Deletion_requests/File:%22Siren_Head%22_By_ELDRAZI-17_(Photo_Montage).jpg?markasread=52784267&markasreadwiki=commonswiki#File:%22Siren_Head%22_By_ELDRAZI-17_(Photo_Montage).jpg

Hello, I made this photo montage for illustrate https://fr.vikidia.org/wiki/Siren_Head (the landscape is a photo I took during my holidays, and I drew the character in black). Yes this is a meme, I love Siren Head lol. You can delete if you want.. ELDRAZI-17 (talk) 16:44, 24 August 2022 (UTC)

Permission

Hi, I need permission for my uploads Patelsameer1811 (talk) 07:51, 17 January 2023 (UTC)

@Patelsameer1811 You have to ask to the photographers or to the copyright holders to write to the VRT. Ruthven (msg) 11:37, 17 January 2023 (UTC)

Images

Hello... I am super new to all of this stuff and I just need to ask for some help and some questions. I am hoping to add some images to this article, but I am finding quite hard. I am pretty sure that all images from inside the cathedral when the ceremony occurred will be copyrighted as the public was not allowed inside and it was streamed. Is there a "loophole" or something I can do to get around this because there's three certain images I really want to obtain: an image of foreign royalty at the funeral, the processional and a picture of the 20+ priests standing in the cathedral. I have searched Flickr (not that I really know how to use it) and there is nothing on there — what about Getty Images? Thanks. - Therealscorp1an (talk) 22:40, 17 January 2023 (UTC)

@Therealscorp1an: Hi, and welcome. You may not use the copyrighted images without permission. The copyright holders may send permission via VRT. You may also be able to use something on enwiki per en:WP:F.   — 🇺🇦Jeff G. ツ please ping or talk to me🇺🇦 23:12, 17 January 2023 (UTC)
Hmm, okay, thank you. I guess I'll move there... - Therealscorp1an (talk) 23:35, 17 January 2023 (UTC)
@Therealscorp1an: You're welcome.   — 🇺🇦Jeff G. ツ please ping or talk to me🇺🇦 00:27, 18 January 2023 (UTC)

People without access to email

Per discussion at [8]: what about copyright-holders without access to email, whether because they are computer-illiterate or for other reasons? I realize we have a strong preference for email correspondence with the copyright-holder, but when that is not feasible, what exactly is acceptable? Can we accept:

  • A JPEG or a PDF of a written, signed release (so someone else could digitize a paper document and send a copy)?
  • An actual written, signed release on paper? (and if that is acceptable, to what address could it be sent?

- Jmabel ! talk 18:57, 26 January 2023 (UTC)

Uploading for a family member

Good FAQ:

Q: My spouse / child / parent / grandparent is good with a camera, but not willing to make their own account and upload

I have decided to use my own account to upload, and they think that is great. Also they told me to just pick the default licensing terms too.

So what is the proper way to still give them credit somewhere? Jidanni (talk) 07:15, 3 March 2023 (UTC)

@Jidanni: attempt at an answer:
  • It is probably a better idea for them to specify one license. There might be legal difficulties in delegating the choice of a license.
  • Before you can do this, we still need to hear from them (once) via the usual VRT email to establish that they are authorizing you to do this. The email needs to establish their identity and to specify the account name that will be uploading on their behalf.
  • When you upload:
    • Credit the actual photographer as author in the "author" field of {{Information}}.
    • (Optional but recommended): credit the actual photographer as author in the "author" field of the relevant license template.
    • Cite VRT permission in the usual manner in the "permission" field of {{Information}}.
  • As an alternative to VRT, they can indicate this on a website or page that is clearly under their control (e.g. if the material in question is already on Twitter, they can tweet out the permission). In this case, you would cite the relevant URL in the "permission" field of {{Information}}.
Someone else may want to refine that. - Jmabel ! talk 18:18, 3 March 2023 (UTC)

Is it mandatory for the original uploader of an image to contact the VRT?

Moved to Commons:Volunteer Response Team/Noticeboard, this was a question about a particular case, not about policy in general. - Jmabel ! talk 04:31, 4 March 2023 (UTC)

File:Keffals catgirl.jpg was deleted on November 20, 2022, even though as indicated here, the original uploader, Keffals, licensed it under a compatible free license. The reason given was that the file had no VRT ticket, which seems kind of goofy to me, since the uploader still licensed it under a free license and was okay with it being uploaded to Wikimedia Commons. Is it required that these image go to VRT, and if so, why? Knightoftheswords281 (talk) 03:02, 4 March 2023 (UTC)

how do I contact the volunteer response team?

how do I contact the volunteer response team? BeFriendlyGoodSir (talk) 00:03, 23 August 2023 (UTC)

@BeFriendlyGoodSir: Commons:Volunteer Response Team/Noticeboard - Jmabel ! talk 01:51, 23 August 2023 (UTC)

Authorization

Hi, I am a photographer of opera, demonstrations, monuments and Stolpersteine. Hereby I declare that User:Jabberwockyunmastered is entitled to upload my pictures. He will be helping me mostly in the Stolpersteine project. I would like to know if this statement is sufficient or if I have to send a letter or an eMail to someone. Thanks for Your help. Christian Michelides (talk) 21:03, 27 February 2024 (UTC)

Note that this is already being discussed at Commons:Administrators' noticeboard#Authorization. @Christian Michelides: I suspect you may have meant to post this to Commons:Volunteer Response Team/Noticeboard, not here at Commons talk:Volunteer Response Team, but please if you are opening up a second venue for an ongoing discussion, do link the place where it is already being discussed (Commons:Administrators' noticeboard#Authorization). If you just want to send a clear declaration of this intent to VRT, though, you really don't need to discuss that on-wiki first, just email it to them and be clear about your intent. - Jmabel ! talk 23:31, 27 February 2024 (UTC)
Sorry. --Christian Michelides (talk) 14:44, 28 February 2024 (UTC)
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