Chinese (Taiwan) subtitles for clip: File:Katherine Maher at MozFest 2016 Privacy and Harassment on the Internet.webm

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那麼不再耽擱，讓我們
有請 Katherine Maher 上台。

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她是維基媒體基金會的執行長。

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哈囉各位，

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如前面說的，
我來自維基媒體基金會，

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有就是幕後維護維基百科的組織。

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我們今天受邀來談談開放創新

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維基百科是開放創新的極好範例

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社群們共同合作

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來創造一些比單個社群

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要更偉大的總和

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在維基媒體，我們的願景是

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讓世上每一個人都能自由的

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分享知識總和的世界。

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我們對此非常認真的看待。

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維基人耗費數百萬計小時打造

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一件人類最非凡的資源：

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四千萬篇條目、三百種語言，

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每個月有五十億人次使用

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他們五十億人次使用

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從北極圈的科學觀測站
到倫敦這裡。

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但在朝向累積知識總體的路上

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也有遭遇問題，

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我今天想跟你們分享這些問題。

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因為它們不是維基媒體的問題，

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它們是我們的問題——

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網路的問題、

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以及社會的問題。

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如果我們真要實現
開放的力量，

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我們必需攜手一起來解決。

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所以我想要以一個故事

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為今天的演講開場。
在維基媒體裡，你可以成為任何人。

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我們致力於提供使用者匿名或筆名的支援。

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這意味著有時候維基人

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會使用頗富創意的使用者帳號

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我最喜歡的使用者名稱之一，同時也是

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我最喜愛的使用者之一，就是

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一位叫做GorillaWarfare的使用者。

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GorillaWarfare編輯英文維基百科資歷

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已經超過10年了。

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她曾獲選擔任數個

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英文維基社群的領導職務，

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包括管理員、用戶查核員、

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監管員，以及仲裁員

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也許有些人對維基媒體的事務

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並不太熟悉，上面這些職位

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都是維基之中很重要的角色。

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這些角色通常需要處理

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維基百科上敏感性的資訊

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或是緊急的情況。

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他們都被維基媒體基金會

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以及其同儕們所信任。

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They're charged with keeping policies

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adhere too, arbitrating community disputes,

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and investigating some of the most challenging

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issues, such as threats of self-harm

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or harm to others.

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They are not to be taken lightly.

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GorillaWarfare also happens to be a young woman,

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who is open about her name and gender on Wikipedia.

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GorillaWarfare is Molly Wight.

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Molly gave a permission to tell her story here today.

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Molly is a software engineer who also

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loves to rescue cats and encourage women in tech.

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She is a real-life person, with a job,

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interests, skills and accomplishments.

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She is also a target of repeated harrassment

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because of her involvement with Wikipedia.

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She has been targeted by people, who disagree

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with the call she made her an administrator.

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She has been targeted for her physical appearance.

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She also has been targeted for no apparent other reasons

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than she was an editor, is an editor,

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who openly identifies as a woman.

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Molly has been harassed on Wikipedia and off.

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Posts have been made implying that

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she was elected to her leadership roles

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because of her appearance,

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because of sexual involvement with other Wikimedians

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or because she has tongue piercings.

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Recently, she told me, she was greeded

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on a talk page on-wiki by someone saying

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she was "homosexual jew who deserves to be shot dead".

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While these posts a reverted on Wikimedia,

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the harassment continues across the internet.

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She's been doxed.

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Her private Facebook account has been posted

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to 4chan, Encyclopedia Dramatica, and Reddit.

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People have dug into her relatives' Facebook pages

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with fewer privacy settings than hers.

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They shared photos of Molly to various websites.

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photoshopping her face onto lewd images

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and they’ve taken a photo

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of her with her baby niece,

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and captioned it with racial slurs.

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They’ve added data to these images,

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to make sure that

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they’re some of the first results

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you see when you search

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for her name or user name.

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A slew of Twitter accounts

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have been created to harass her,

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commenting on her physical appearance,

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her weight, her family, her sexual preferences.

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Calling these “comments”

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is actually a bit of a euphemism,

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they’re pretty terrible.

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And of course, when reported,

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Twitter decided they were not in fact abuse.

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Occasionally,

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when the harassment is pretty bad,

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it begins to affect her offline as well.

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Molly worked on an arbitration case

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involving Gamergate.

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She stopped answering calls

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from unknown numbers.

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She told me

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that she goes so far

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as to impose privacy protections on her friends as well,

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who are often not as concerned

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about these kinds of things,

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for example,

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recently asking someone

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to take down an image

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that had been geo-tagged

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on Instagram from her apartment.

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She no longer believes that privacy

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on the web can be real,

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and has become very cautious

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about anything that she says on the internet.

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She feels that everything

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that she does

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will be viewed through the lens of people

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who already believe that she’s a terrible person.

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So why am I telling you all of this?

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Because unfortunately,

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Molly’s story is not unique.

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A 2015 survey conducted by the Wikimedia Foundation

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found that 38% of responding users

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had experienced being harassed on

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or about the Wikimedia projects.

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Many of them are women,

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people of color,

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people of non-binary gender identities,

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people from places other than

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Europe or North America.

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And more than half of these people

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reported leaving or decreasing their participation

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in the Wikimedia projects

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as a result of this harassment.

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We’re missing their voices,

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and we’re missing their knowledge.

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And why does this matter?

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Well, English Wikipedia,

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which is widely regarded

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as the most complete Wikipedia,

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has about five million articles.

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But on English Wikipedia,

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only 16% of the more than

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1.3 million biographies are of women.

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In a 2012 evaluation,

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by the Oxford Internet Institute,

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they found that more than half of the articles

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on Wikipedia are about places

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events, and people, that only

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represent 2.5% of the world’s land area.

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And of all the geo-tagged

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articles on Wikipedia,

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only 2.6% actually represent

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anything on the continent

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of Africa,

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which holds 14%

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of the world’s population.

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At the Wikimedia Foundation,

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we know that representation

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and quality of articles

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improve when more people contribute,

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and when more diverse people contribute.

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And of the five million articles,

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that’s just the beginning.

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Never mind all the world’s knowledge,

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we’re just getting started.

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There’s a current estimation

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by one of our Wikimedians

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that there are about

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a hundred and four million notable things

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out there in the world.

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Which leaves ninety-nine million things

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that have not yet been represented,

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in part,

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because we are not seeing representation

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of the people who actually are familiar

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with these subjects and

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can contribute that knowledge.

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And this isn’t just a problem with Wikimedia.

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This is a problem of the internet.

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Our internet.

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73 % of Americans,

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adult users,

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have witnessed online harassment,

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and 40% of them have

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experienced it themselves.

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This is was not what

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our internet was supposed to be.

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I’m old enough to remember

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the early internet,

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and it was a magical place,

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where you could find almost

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anything and anyone.

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It was a place for creativity and freedom,

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a place for connection and belonging.

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Wikimedia was born in the early internet,

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and we still believe in that magic;

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we believe in freedom of expression

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and freedom of information,

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and the ability to share our knowledge,

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thoughts, and desires for the future,

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freely with the world.

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Harassment threatens that sharing.

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Many of us here are advocates

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for the open web,

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and as Wikimedians,

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advocates of collaboration and openness,

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we are fiercely committed to protecting that.

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But if we protect the open web

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for it to simply become a place of

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hatred and fear,

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then what are we protecting it for?

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If we close out the voices

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of those who are harassed,

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and they are told that their

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contributions are not valid,

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they are not welcome here,

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then what is openness?

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We don’t just need an open web,

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we need an inclusive web.

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And I’m here to tell you

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that while we may not have it right yet,

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Wikimedia is here to fight for the right

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to participation and inclusivity.

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After all,

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our vision is a world in which

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every single human can freely share

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in the sum of all knowledge.

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That’s not just a statement,

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that is a promise of inclusivity,

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it’s a part of what we do.

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Every single human, all knowledge.

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For us, inclusivity isn’t just an aspiration,

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it is a necessity.

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It is not a nice-to-have,

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it is a need-to-have.

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For us to have all knowledge,

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we require the participation of all people.

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We need all voices together

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so that we can create something greater

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than the sum of our individual parts.

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Which brings me back to Molly.

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We need more Mollies.

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But people shouldn’t have to

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be as tough as Molly in order to participate.

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00:08:15,061 --> 00:08:16,767
So how are we going to do this?

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I don’t have all the answers.

263
00:08:18,595 --> 00:08:19,643
These are systemic issues.

264
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These are very deep within

265
00:08:20,545 --> 00:08:22,026
our cultures and societies

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00:08:22,026 --> 00:08:23,321
as human beings.

267
00:08:23,321 --> 00:08:25,783
But I believe we must start with intention.

268
00:08:25,783 --> 00:08:27,723
We must start by naming the problem,

269
00:08:27,723 --> 00:08:30,477
by articulating what it is we stand for.

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00:08:30,477 --> 00:08:31,967
Standing on stage and declaring

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00:08:31,967 --> 00:08:33,651
that this matters.

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Backing it up with the data

273
00:08:34,903 --> 00:08:36,570
that I’ve just shared with you.

274
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Changing the narrative.

275
00:08:39,154 --> 00:08:41,714
So, how can you do this in your community?

276
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How can you support this

277
00:08:42,640 --> 00:08:44,205
open inclusive web that we need?

278
00:08:44,205 --> 00:08:47,138
Start with active outreach and listening.

279
00:08:47,138 --> 00:08:49,935
Identify the people who are not here yet,

280
00:08:49,935 --> 00:08:51,776
the people that you want to work with.

281
00:08:51,776 --> 00:08:53,236
And go and talk to them,

282
00:08:53,236 --> 00:08:54,580
listen to them

283
00:08:54,580 --> 00:08:55,629
– more importantly than talk

284
00:08:55,629 --> 00:08:57,157
You have to understand

285
00:08:57,157 --> 00:08:58,614
why they are not working with you yet,

286
00:08:58,614 --> 00:08:59,608
what are their objections,

287
00:08:59,608 --> 00:09:01,844
what are they – why aren’t they here,

288
00:09:01,844 --> 00:09:03,272
and not dismiss those objections

289
00:09:03,272 --> 00:09:04,724
because this is the way that we work

290
00:09:04,724 --> 00:09:06,081
and this is the way that our communities

291
00:09:06,081 --> 00:09:07,545
work and our cultures work,

292
00:09:07,545 --> 00:09:09,514
but actually reflect on them,

293
00:09:09,514 --> 00:09:11,327
and think about where we need to make changes.

294
00:09:11,327 --> 00:09:12,989
For us, for example,

295
00:09:12,989 --> 00:09:14,891
this meant surveying our users

296
00:09:14,891 --> 00:09:15,968
about harassment,

297
00:09:15,968 --> 00:09:17,515
and publishing the results of that.

298
00:09:17,515 --> 00:09:18,724
In fact, a recent article

299
00:09:18,724 --> 00:09:20,154
in the Guardian identified Wikimedia

300
00:09:20,154 --> 00:09:21,765
as one of the only organizations

301
00:09:21,765 --> 00:09:23,660
out there that actually does this.

302
00:09:23,660 --> 00:09:24,501
We do this because

303
00:09:24,501 --> 00:09:25,442
we believe that we need to be

304
00:09:25,442 --> 00:09:26,435
honest with ourselves.

305
00:09:26,435 --> 00:09:27,506
We need to name the problem

306
00:09:27,506 --> 00:09:28,878
in order to address it.

307
00:09:28,878 --> 00:09:30,897
Which gets me to my next point.

308
00:09:30,897 --> 00:09:33,367
Respectful, diverse, inclusive communities

309
00:09:33,367 --> 00:09:35,017
don’t just happen because you want them to.

310
00:09:35,017 --> 00:09:37,019
You actually have to resource it.

311
00:09:37,019 --> 00:09:38,206
We used to do this thing,

312
00:09:38,206 --> 00:09:39,110
where we sat around

313
00:09:39,110 --> 00:09:40,202
and we talked about having

314
00:09:40,202 --> 00:09:41,519
a more welcoming community

315
00:09:41,519 --> 00:09:42,631
for women and people of color

316
00:09:42,631 --> 00:09:44,397
and people from the global south.

317
00:09:44,397 --> 00:09:47,014
It didn’t really get us very far.

318
00:09:47,014 --> 00:09:48,205
So now, we actually have

319
00:09:48,205 --> 00:09:49,476
dedicated budget, resources,

320
00:09:49,476 --> 00:09:51,579
and staff, who actually work

321
00:09:51,579 --> 00:09:52,914
with our emerging communities,

322
00:09:52,914 --> 00:09:54,157
to help these groups participate,

323
00:09:54,157 --> 00:09:56,317
and grow, and understand

324
00:09:56,317 --> 00:09:58,288
what their needs and barriers are.

325
00:09:58,288 --> 00:10:00,136
Part of our model is community grants.

326
00:10:00,136 --> 00:10:01,736
In the last two years we’ve set aside

327
00:10:01,736 --> 00:10:03,694
half a million dollars to fund resources

328
00:10:03,694 --> 00:10:05,736
for increasing gender diversity

329
00:10:05,736 --> 00:10:08,386
and addressing tools and initiatives

330
00:10:08,386 --> 00:10:09,546
to support healthy culture.

331
00:10:09,546 --> 00:10:10,694
We’re working with our

332
00:10:10,694 --> 00:10:12,133
community members in order to understand

333
00:10:12,133 --> 00:10:13,486
what the issues are that they see

334
00:10:13,486 --> 00:10:15,255
and give them training and tools

335
00:10:15,255 --> 00:10:17,152
so they can identify toxic behavior

336
00:10:17,152 --> 00:10:19,749
and take effective action on their own.

337
00:10:19,749 --> 00:10:21,551
So that it comes from within the community,

338
00:10:21,551 --> 00:10:23,599
not from above or outside.

339
00:10:24,529 --> 00:10:26,893
Set clear expectations.

340
00:10:26,893 --> 00:10:28,245
In addition to letting people know

341
00:10:28,245 --> 00:10:29,589
that you want them to join your community,

342
00:10:29,589 --> 00:10:31,318
it has to come from the community

343
00:10:31,318 --> 00:10:33,802
as to what the rules of engagement actually are,

344
00:10:33,802 --> 00:10:35,762
so that you can identify when people

345
00:10:35,762 --> 00:10:37,033
are acting outside of those barriers

346
00:10:37,033 --> 00:10:38,333
and of those rules.

347
00:10:38,333 --> 00:10:39,441
You need to be clear within

348
00:10:39,441 --> 00:10:40,945
your community

349
00:10:40,945 --> 00:10:41,769
on how to welcome people,

350
00:10:41,769 --> 00:10:42,406
engage people,

351
00:10:42,406 --> 00:10:43,631
and make space for people

352
00:10:43,631 --> 00:10:44,834
to participate.

353
00:10:44,834 --> 00:10:46,095
For us, this means friendly spaces

354
00:10:46,095 --> 00:10:47,159
and codes of conduct,

355
00:10:47,159 --> 00:10:48,127
and much more,

356
00:10:48,127 --> 00:10:50,590
but it also means clarifying our values,

357
00:10:50,590 --> 00:10:52,315
so that they’re not just about open,

358
00:10:52,315 --> 00:10:54,177
but they’re about diverse and inclusive,

359
00:10:54,177 --> 00:10:55,687
so that we as a community

360
00:10:55,687 --> 00:10:57,271
can make decisions about the culture

361
00:10:57,271 --> 00:10:58,325
that we want,

362
00:10:58,325 --> 00:10:59,442
and reject the culture

363
00:10:59,442 --> 00:11:02,613
that we don’t want, that is unhealthy.

364
00:11:02,613 --> 00:11:05,035
We have a lot of work to do.

365
00:11:05,035 --> 00:11:05,892
I know that.

366
00:11:05,892 --> 00:11:06,651
We know that.

367
00:11:06,651 --> 00:11:08,023
As Molly’s story illustrates,

368
00:11:08,023 --> 00:11:09,737
we are not there yet.

369
00:11:09,737 --> 00:11:11,590
But we want to make space for everyone.

370
00:11:11,590 --> 00:11:13,432
We need to make space for everyone.

371
00:11:13,432 --> 00:11:15,115
This isn’t just an aspiration,

372
00:11:15,115 --> 00:11:17,047
this is a necessity.

373
00:11:17,047 --> 00:11:18,494
And I know that all of us here

374
00:11:18,494 --> 00:11:19,838
in this room are committed to it,

375
00:11:19,838 --> 00:11:22,097
because you’re here in this room.

376
00:11:22,097 --> 00:11:24,156
So I encourage you all to go forward,

377
00:11:24,156 --> 00:11:25,677
with these thoughts in mind,

378
00:11:25,677 --> 00:11:27,105
continue your work

379
00:11:27,105 --> 00:11:28,928
–– and continue working with us ––

380
00:11:28,928 --> 00:11:30,062
because as I said,

381
00:11:30,062 --> 00:11:30,869
we’re not perfect,

382
00:11:30,869 --> 00:11:32,236
we have a way to go,

383
00:11:32,236 --> 00:11:33,275
but this actually matters,

384
00:11:33,275 --> 00:11:35,282
and it matters not just because

385
00:11:35,282 --> 00:11:37,251
it’s something that we feel is important,

386
00:11:37,251 --> 00:11:39,221
it is not an aspiration as I said,

387
00:11:39,221 --> 00:11:41,040
it is actually a necessity

388
00:11:41,040 --> 00:11:42,118
to represent the web and

389
00:11:42,118 --> 00:11:43,410
the world that we want.

390
00:11:43,410 --> 00:11:44,295
Thank you.

391
00:11:44,295 --> 00:11:45,469
(Applause)

392
00:11:45,469 --> 00:11:46,861
And thanks, Molly.

393
00:11:50,671 --> 00:11:52,226
Oh, questions.

394
00:11:52,226 --> 00:11:53,379
Who has a question for Katherine?

395
00:12:01,549 --> 00:12:02,954
Down here.

396
00:12:05,774 --> 00:12:07,014
Hello Katherine.

397
00:12:07,204 --> 00:12:07,988
Hi.

398
00:12:07,988 --> 00:12:09,252
My name is Gustavo,

399
00:12:09,252 --> 00:12:11,629
I’m a reporter from a Brazilian tech website.

400
00:12:11,629 --> 00:12:14,874
First of all thank you for all the,

401
00:12:14,874 --> 00:12:17,278
for the amazing talk.

402
00:12:17,278 --> 00:12:19,219
Secondly,

403
00:12:19,219 --> 00:12:21,064
one thing I hear a lot

404
00:12:21,064 --> 00:12:22,817
is that when people talk

405
00:12:22,817 --> 00:12:25,283
about the importance of an open internet,

406
00:12:25,283 --> 00:12:29,004
these negative examples of harassment

407
00:12:29,004 --> 00:12:31,152
are shown sometimes

408
00:12:31,152 --> 00:12:33,461
in such a light so as to say,

409
00:12:33,461 --> 00:12:35,560
"Oh look this is what happens when you have

410
00:12:35,560 --> 00:12:37,532
a completely open community,

411
00:12:37,532 --> 00:12:39,184
we can’t have that."

412
00:12:39,184 --> 00:12:40,663
"We need to control the internet

413
00:12:40,663 --> 00:12:41,737
so that we have the power

414
00:12:41,737 --> 00:12:44,411
to not let this happen",

415
00:12:44,411 --> 00:12:47,287
so these situations are

416
00:12:47,287 --> 00:12:50,270
used to justify something,

417
00:12:50,270 --> 00:12:51,713
I imagine,

418
00:12:51,713 --> 00:12:53,906
equally negative.

419
00:12:53,906 --> 00:12:55,939
So how to you answer to that,

420
00:12:55,939 --> 00:12:57,403
in those cases?

421
00:12:57,403 --> 00:12:59,909
This actually came up right before

422
00:12:59,909 --> 00:13:01,246
I came on stage,

423
00:13:01,246 --> 00:13:02,288
someone was asking about,

424
00:13:02,288 --> 00:13:04,121
for example the issue of anonymity,

425
00:13:04,121 --> 00:13:06,378
which is something that we firmly believe in.

426
00:13:06,378 --> 00:13:07,416
In fact we used to

427
00:13:07,416 --> 00:13:08,612
have this saying about

428
00:13:08,612 --> 00:13:10,243
Wikipedia that part of the reason

429
00:13:10,243 --> 00:13:11,130
it works is because more

430
00:13:11,130 --> 00:13:13,475
people actually want good things than want bad

431
00:13:13,475 --> 00:13:15,054
– if people only wanted bad,

432
00:13:15,054 --> 00:13:16,787
we would never be possible.

433
00:13:16,787 --> 00:13:19,680
You know, from our perspective,

434
00:13:19,680 --> 00:13:21,266
it is actually about bad,

435
00:13:21,266 --> 00:13:22,655
it’s that we believe that most people

436
00:13:22,655 --> 00:13:24,311
who participate in our community

437
00:13:24,311 --> 00:13:25,856
and in the open web are

438
00:13:25,856 --> 00:13:26,814
generally there because

439
00:13:26,814 --> 00:13:29,236
they are appreciative of the good parts

440
00:13:29,236 --> 00:13:30,002
about it, the creativity,

441
00:13:30,002 --> 00:13:32,161
the innovation, the connection.

442
00:13:32,161 --> 00:13:33,469
And one of the things

443
00:13:33,469 --> 00:13:34,720
that we have found is

444
00:13:34,720 --> 00:13:35,887
that we actually think

445
00:13:35,887 --> 00:13:37,289
that addressing some of these issues,

446
00:13:37,289 --> 00:13:40,826
for us, is possible and not –

447
00:13:41,996 --> 00:13:43,549
I think there’s a feeling

448
00:13:43,549 --> 00:13:46,237
that these are really pernicious issues

449
00:13:46,237 --> 00:13:47,926
and they could be impossible to address,

450
00:13:47,926 --> 00:13:48,946
but one of the things

451
00:13:48,946 --> 00:13:50,788
that we found is that by starting

452
00:13:50,788 --> 00:13:51,829
in a place where we have a

453
00:13:51,829 --> 00:13:54,330
culture around expectations,

454
00:13:54,330 --> 00:13:55,578
around what the things

455
00:13:55,578 --> 00:13:56,936
are that the community actually

456
00:13:56,936 --> 00:13:57,980
wants and what the,

457
00:13:57,980 --> 00:13:59,746
sort of, guidelines are for participation,

458
00:13:59,746 --> 00:14:01,823
it’s around clarifying

459
00:14:01,823 --> 00:14:03,306
within that culture that expectations,

460
00:14:03,306 --> 00:14:05,553
and building and strengthening

461
00:14:05,553 --> 00:14:06,990
and reinforcing it.

462
00:14:06,990 --> 00:14:08,229
I think that if you start

463
00:14:08,229 --> 00:14:10,209
from zero it becomes very difficult,

464
00:14:10,209 --> 00:14:11,187
and we’ve seen that

465
00:14:11,187 --> 00:14:12,364
in the number of communities

466
00:14:12,364 --> 00:14:13,605
on the web in general,

467
00:14:13,605 --> 00:14:15,123
is that if you have no rules

468
00:14:15,123 --> 00:14:17,209
and you have no expectations

469
00:14:17,209 --> 00:14:18,709
about how to participate,

470
00:14:18,709 --> 00:14:21,349
it becomes very difficult to then later set them.

471
00:14:21,349 --> 00:14:22,814
But if you start from a place

472
00:14:22,814 --> 00:14:25,246
with understanding around belonging

473
00:14:25,246 --> 00:14:26,562
and understanding about

474
00:14:26,562 --> 00:14:27,592
community norms and behavior,

475
00:14:27,592 --> 00:14:28,561
then you can actually

476
00:14:28,561 --> 00:14:29,487
start to bring people back

477
00:14:29,487 --> 00:14:31,230
into those community behaviors.

478
00:14:32,750 --> 00:14:34,895
And so I’m hopeful that,

479
00:14:34,895 --> 00:14:37,933
based on the fact that

480
00:14:37,933 --> 00:14:39,821
we have a sense of commitment

481
00:14:39,821 --> 00:14:41,020
to norms and behaviors

482
00:14:41,020 --> 00:14:43,011
around what we want in the community,

483
00:14:43,011 --> 00:14:44,419
it's about strengthening them,

484
00:14:44,419 --> 00:14:46,296
and seeing them succeed.

485
00:14:46,296 --> 00:14:48,664
I’m not sure if that answers your question, but...

486
00:14:49,774 --> 00:14:51,880
Anybody other burning questions?

487
00:14:52,020 --> 00:14:52,750
Yes.

488
00:14:52,830 --> 00:14:54,508
In the orange shirt.

489
00:15:01,428 --> 00:15:03,359
Hi, thank you for speaking,

490
00:15:03,359 --> 00:15:04,619
In which ways are you

491
00:15:04,619 --> 00:15:05,591
supporting the people

492
00:15:05,591 --> 00:15:06,758
who are contributing

493
00:15:06,758 --> 00:15:08,933
and administrators and editors

494
00:15:08,933 --> 00:15:11,074
for coming with you with

495
00:15:11,074 --> 00:15:13,168
concerns about being harassed online?

496
00:15:13,168 --> 00:15:14,025
Sure.

497
00:15:14,115 --> 00:15:16,014
So we have a support and safety team

498
00:15:16,014 --> 00:15:17,103
that works with individuals

499
00:15:17,103 --> 00:15:20,040
who experience issues of harassment,

500
00:15:20,040 --> 00:15:22,496
and those individuals are deeply involved

501
00:15:22,496 --> 00:15:23,637
in the communities,

502
00:15:23,637 --> 00:15:25,320
they work alongside community members,

503
00:15:25,320 --> 00:15:27,106
and what our goals are over

504
00:15:27,106 --> 00:15:27,993
… right now…

505
00:15:27,993 --> 00:15:28,952
what we’re working to do,

506
00:15:28,952 --> 00:15:31,051
and what we’re anticipating doing in the future,

507
00:15:31,051 --> 00:15:32,673
is actually building resources

508
00:15:32,673 --> 00:15:34,103
for community leaders,

509
00:15:34,103 --> 00:15:35,037
so that they can identify

510
00:15:35,037 --> 00:15:35,991
some of these issues

511
00:15:35,991 --> 00:15:37,112
from the beginning.

512
00:15:37,112 --> 00:15:38,078
One of the ways that Wikipedia

513
00:15:38,078 --> 00:15:39,627
works is that community members

514
00:15:39,627 --> 00:15:42,653
actually identify issues often before

515
00:15:42,653 --> 00:15:43,705
they ever become issues that

516
00:15:43,705 --> 00:15:45,490
the Wikimedia Foundation engages with.

517
00:15:45,490 --> 00:15:46,642
A great example of this

518
00:15:46,642 --> 00:15:49,189
is actually the issue of open licensing.

519
00:15:49,189 --> 00:15:51,061
So everything on Wikipedia is openly licensed.

520
00:15:51,061 --> 00:15:53,132
We very rarely find for example

521
00:15:53,132 --> 00:15:54,280
violations of that

522
00:15:54,280 --> 00:15:55,873
because community members are very good

523
00:15:55,873 --> 00:15:57,642
at identifying issues when they arise

524
00:15:57,642 --> 00:15:59,461
and addressing them right away.

525
00:15:59,461 --> 00:16:01,056
One of the things that we’d like to move

526
00:16:01,056 --> 00:16:03,117
towards is a community culture

527
00:16:03,117 --> 00:16:04,802
where there’s this same attention

528
00:16:04,802 --> 00:16:06,667
to toxic behavior and harassment

529
00:16:06,667 --> 00:16:07,756
in the communities,

530
00:16:07,756 --> 00:16:08,850
as there is, for example,

531
00:16:08,850 --> 00:16:10,541
to licensing violations.

532
00:16:10,541 --> 00:16:13,361
And so in addition to resourcing,

533
00:16:13,361 --> 00:16:14,917
I mentioned, the half a million dollars

534
00:16:14,917 --> 00:16:16,282
of resources that have gone into training,

535
00:16:16,282 --> 00:16:17,724
allies skills workshops,

536
00:16:17,724 --> 00:16:18,403
and the like,

537
00:16:18,403 --> 00:16:21,021
we’re working to support community groups

538
00:16:21,021 --> 00:16:22,838
who want to organize to become leaders

539
00:16:22,838 --> 00:16:25,747
in this issue and advocates internally

540
00:16:25,747 --> 00:16:28,122
on improving community culture.

541
00:16:29,772 --> 00:16:31,042
Right, let’s thank Katherine,

542
00:16:31,042 --> 00:16:31,486
oh,

543
00:16:31,486 --> 00:16:33,303
we have one more, you look very keen.

544
00:16:34,733 --> 00:16:35,985
Hello Stuart.

545
00:16:35,985 --> 00:16:36,874
Hello Katherine.

546
00:16:36,874 --> 00:16:38,108
It’s interesting what you said about

547
00:16:38,108 --> 00:16:40,227
Wikimedia being one of the only organizations

548
00:16:40,227 --> 00:16:41,692
that surveys its users

549
00:16:41,692 --> 00:16:42,406
about harassment and

550
00:16:42,406 --> 00:16:43,583
it occurred to me

551
00:16:43,583 --> 00:16:45,239
that Wikimedia’s had three women

552
00:16:45,239 --> 00:16:47,987
as executive directors consecutively.

553
00:16:47,987 --> 00:16:51,026
Now, is this something Twitter’s

554
00:16:51,026 --> 00:16:52,108
missing maybe

555
00:16:52,108 --> 00:16:53,173
or Face, because…

556
00:16:53,173 --> 00:16:54,565
missing having no people

557
00:16:54,565 --> 00:16:55,932
at the top with

558
00:16:55,932 --> 00:16:57,152
any direct experience of this,

559
00:16:57,152 --> 00:16:59,793
or do you think they could

560
00:16:59,793 --> 00:17:00,763
make changes despite this.

561
00:17:00,763 --> 00:17:03,415
Sorry, I…what was the question?

562
00:17:03,415 --> 00:17:07,500
Why do you think Twits doesn’t take it seriously?

563
00:17:07,500 --> 00:17:09,571
I think that,

564
00:17:09,571 --> 00:17:10,945
I mean,

565
00:17:10,945 --> 00:17:11,685
that was a bit of a leading question,

566
00:17:11,685 --> 00:17:12,850
but I actually think that this is an issue,

567
00:17:12,850 --> 00:17:13,717
right,

568
00:17:13,717 --> 00:17:15,623
that people who don’t have any direct experience

569
00:17:15,623 --> 00:17:17,099
of what it means to be vulnerable

570
00:17:17,099 --> 00:17:18,409
or to be marginalized

571
00:17:18,409 --> 00:17:20,003
have a very difficult time understanding

572
00:17:20,003 --> 00:17:21,102
what it means to be vulnerable

573
00:17:21,102 --> 00:17:22,403
or be marginalized

574
00:17:22,403 --> 00:17:23,532
and then actually investing

575
00:17:23,532 --> 00:17:24,654
in those issues.

576
00:17:24,654 --> 00:17:26,353
I recognize that by standing up here

577
00:17:26,353 --> 00:17:27,457
and telling these stories

578
00:17:27,457 --> 00:17:29,226
and even mentioning Gamergate on a stage,

579
00:17:29,226 --> 00:17:30,940
it increases my likelihood

580
00:17:30,940 --> 00:17:31,621
of being harassed,

581
00:17:31,621 --> 00:17:32,501
doxed,

582
00:17:32,501 --> 00:17:33,909
or otherwise targeted.

583
00:17:33,909 --> 00:17:35,194
That’s kind of a scary thing,

584
00:17:35,194 --> 00:17:36,503
but I think it’s a responsibility

585
00:17:36,503 --> 00:17:38,817
that I have within the Wikimedia Foundation

586
00:17:38,817 --> 00:17:39,909
and all of us as leaders

587
00:17:39,909 --> 00:17:41,757
within these communities have,

588
00:17:41,757 --> 00:17:43,314
is to be able to name this

589
00:17:43,314 --> 00:17:44,201
and address it and sort

590
00:17:44,201 --> 00:17:44,922
of confront it head on.

591
00:17:44,922 --> 00:17:45,882
At the same time,

592
00:17:45,882 --> 00:17:46,985
I would never demand

593
00:17:46,985 --> 00:17:48,222
that someone does that.

594
00:17:48,222 --> 00:17:49,604
I think it is a personal choice,

595
00:17:49,604 --> 00:17:50,983
but I feel it’s a responsibility.

596
00:17:50,983 --> 00:17:53,574
As to why Twitter or Facebook

597
00:17:53,574 --> 00:17:55,010
make bad decisions or

598
00:17:55,010 --> 00:17:56,446
don’t seem to have invested

599
00:17:56,446 --> 00:17:58,508
in these issues to the same extent

600
00:17:58,508 --> 00:18:04,065
...

601
00:18:04,065 --> 00:18:05,488
good question.

602
00:18:07,448 --> 00:18:08,955
Should we leave it as a question then.

603
00:18:08,955 --> 00:18:09,399
Yeah.

604
00:18:09,399 --> 00:18:11,825
Okay, let’s thank Katherine.

605
00:18:11,825 --> 00:18:14,346
Thank you. (applause)