English subtitles for clip: File:Handling translatewiki support requests.webm

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This video covers handling support requests
that you may receive at translatewiki

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if you're a project owner

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or have been specified
as a support contact for a given project.

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You can view these messages
by logging into translatewiki

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and navigating to your user page.

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You can also view new messages
on your new message page.

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Or for this video, I'm going to focus
on the actual user page.

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On the user page below,
you'll see a list of different requests

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that are opened for a project
that I happen to be working on.

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Each request is a text message key

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and is actually a link
to the support request.

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A translator may open a support request

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if the English version
of the message is unclear, vague

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or they just need further clarification
on messages context.

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Now I'm going to choose a support request
that I think is fairly simple.

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And you'll see that the translator
is basically asking:

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is this word being used
as a noun or a verb?

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If it didn't know what the word was,

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I'll go ahead and highlight
this text up at the top.

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This is basically the project,
the message key itself,

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and then which language
I want to see the message in.

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So, copying that, what I can do is open up
another browser tab to translatewiki.

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And then I substitute
the text after the word "wiki/"

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and I'm going paste in
that project namespace,

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message key, and the language
I want to view the message in.

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In this case, it's simple enough,
it's the word import.

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And I happen to know
the context of this message

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which is actually being used as a verb:
that's being used for buttons.

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So go back to the support request

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and click on the Reply button.

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Then I'll paste in some text there
that I prepared ahead of time.

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I'm gonna change it in a moment.

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But basically, the essence of it is:
this has been used as a verb.

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It's a label for buttons that allow
the user to import content for a story.

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In this case, it happens to be content
that's coming from their Flickr account.

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Go ahead and click on Show Preview.

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If you're happy with your response,
go ahead and click Save page.

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And you may have a bit of back and forth
the fear response wasn't clear enough.

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But in essence, this is how you handle
support requests at translatewiki.

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Before I close, I want to make
one recommendation:

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copy or at least summarize
close support requests

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and take that information
and put it in the project documentation

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for that specific message key.

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The reason being that a future translator

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may also have problems
understanding what the message is about,

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and this would adds the documentation

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you hopefully already have
in your project.

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I'll cover that in another video.

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For now, thanks for watching!