File:Bell telephone magazine (1922) (14756111435).jpg

Identifier: belltelephonevol3132mag00amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

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ber ofcalls being handled in the office. Within one year the operating forceincreased from 150 to 308. Dur-ing the year, in addition to new op-erators trained, 21 service assistantsanci 5 assistant chief operators wereselected and trained. Throughoutthis year the service was good. Aremarkable accomplishment! But, asthe chief operator said, I couldnever have gotten through the yearsuccessfully if I had not been trainedto organize my job and to delegateresponsibility. As a result of this training inorganizing and delegating central-office management duties, the chiefoperator frees herself from as manyof the details of managing the officeas possible. Thus she has more timefor training her assistants, supervis-ing the over-all job, and promotingmutual understanding and friendlyrelationships among all members ofthe force. Despite their busy work schedules,chief operators find time to partici-pate in many civic and social activi-ties. Many of them belong towomens clubs, community chest com-
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A central office in 1888. The scene has changed^ but not traditions oj good service 148 Bell Telephone Magazine mittees, Red Cross, and are active in day, a customer would remark, their churches as leaders of womens whats the matter today, Mary?groups and as Sunday school teachers. Chief operators in small offices They have been honored in their can take pride in the really excellent communities as Woman of theYear, Interviewed on the radio asWoman of the Week, and cited Innumerous newspaper articles forservice to the community. Stnall-Ojice Chief Operators While the mention of assistantsthroughout this story seems to Indi-cate that only medium and large of-fices are Involved, this is not the case.In a small central office serving a fewhundred customers, service Is just asessential as it is in offices servingmany thousands. The chief operator in a small officefrequently has to be more versatileand self-reliant than her sisters inthe large offices, because she hasmore to do personally.

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