File:Bell telephone magazine (1922) (14733142636).jpg

Identifier: belltelephonevol3132mag00amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

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to usehis telephone because he doesnt getdial tone, calls the telephone re-pair service bureau from a neighborshouse to report Republic 9—1234out of order. Susan Bell, the repairservice clerk, takes the details of thecomplaint and enters them on thedaily trouble log and on the linecard for Republic 9—1234. Theline card then goes to Peter Desk-man, who makes a test of the line.From It he concludes that the troublemust be In the central office, and sohe passes the necessary details alongto Sam Switchman. Sam finds that Mr. Customersno dial tone was caused by a con-tact trouble on the line relay asso-ciated with Republic 9—1234. Aftermaking the necessary adjustment, headvises Pete that the trouble Iscleared and makes an entry in thecentral office trouble records to indi-cate that a Republic 9 line relay hadto be adjusted. Pete enters on the line card thedetails of the trouble found, reteststhe line, and advises Mr. Customerthat his line is OK now. 2o8 Bell Telephone Magazine WINTER
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A manual routine testing operation on dial equipment: checking selectors in a step-by-step central office Susan then closes out the com-plaint by classifying the Republic9—1234 entry on her daily troublelog as a trouble found in the cen-tral office equipment. And she sum-marizes her logs daily and monthlyto indicate how many troubles haveoccurred in each classification ofplant. At the end of the month, Petesand Sams supervisors get together toreview results. From the summaryof daily trouble logs they find thatcentral office troubles in Republic 9 are increasing, and from the centraloffice trouble records they discoverthat the larger part of the troubleinvolves line relay contacts. Theyimmediately plan a preventive pro- 1gram to inspect and adjust the line ;relay contacts in the Republic 9 office. Obviously, the maintenance teamof Pete Deskman, Sam Switchman,and Joe Repairman does not find thecause for every customers complaintof trouble. Even so, careful analysisof several such not-

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