File:Bell telephone magazine (1922) (14569742760).jpg

Identifier: belltelephone7273mag00amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

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There are earnings problems,and here and there some more catching up to be done,but all in all... Serviceis Back UpThere What a difference a year makes. Speaking before a Pioneer As-sembly last year, AT&T BoardChairman John D. deButts re-marked that it wasnt easy being atelephone employee at that par-ticular point in time. For, while theSystem was working hard to correctservice deficiencies in a number ofcities, and making strong progress,too, a critical public was showinglittle sympathy for the causes of ourplight — demanding, instead, thatsubstandard service be corrected,and pronto. Long-term telephone employees,
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used to dealing with a consideratepublic that had respect for BellSystem achievements, suddenlyfound themselves being badgeredby customers whose memoriesstretched no further than the timethe phone went dead, or the timethey got charged for a long distancecall they didnt make. Mr. deButts said there was reallyno point in wasting time making ex-cuses for below-par service where-ever it existed, but pledged that theBell System would speed its con-struction program and would takeother appropriate steps to bringservice up to the levels that cus-tomers had every right to expect. That was a year ago. And, whileit might have been a difficult time,telephone employees proved them-selves equal to the task of helping make that pledge come true. For,while service was indeed gettingbetter, even at the time ChairmandeButts spoke to the Pioneers, inthe year following it showed con-stant and considerable improve-ment. That improvement couldnever have taken place without thededicated efforts of hundred

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