File:Bell telephone magazine (1922) (14569638767).jpg

Identifier: belltelephonevol3132mag00amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

View Book Page: Book Viewer
About This Book: Catalog Entry
View All Images: All Images From Book
Click here to view book online to see this illustration in context in a browseable online version of this book.

Text Appearing Before Image:
l Telephone Magazine SPRING routine of the day means a rush forservice in the evening hours, say from7 P.M. to lo P.M. The concentratedcall load at that time requires themost efficient use of available tele-phones and circuits if the maximumnumber of men is to be served asspeedily as possible. In the largeestablishments, therefore, attendedcenters have been established withfrom 10 to 30 telephone booths.Here specially selected and trainedTraffic Department personnel willrecord John Qs call, invite him torelax in the comfortable surroundingsof the center while we are handlinghis call for him, and then, when thedistant party is reached, will pageJohn Q. over a loudspeaker and di-rect him to an available booth. Whenhe is finished, he sees the cashier,who will have a timed and ratedtoll ticket on his call, will quote thecost, including tax, and will accepthis payment and thank him for it.About 25 per cent of our attendedcenters are so-called modified cen-ters, and differ in operation from
Text Appearing After Image:
Dii-ectional signs are strategically located throughout the camps the full attended center just de-scribed. For example, John Q., ashe enters the center, receives a ticketwith a number on it from an attend-ant. We found out early in the gamethat John Q. doesnt too much mindstanding in line—but its fatal totake care of any one else ahead of hisproper turn. When his turn comes,his number is called over a loud-speaker and he is assigned the nextfree booth equipped with a coin tele-phone. He places his own call and,on its completion, is quoted chargesand pays for his call by depositingcoins in the coin box. If his call isdelayed for any reason, an attendanthandles subsequent reports for him.Change is made by the attendants—who will assure you from experiencethat John Q. definitely plans to runout of words before he runs out ofchange. Most of John Qs calls are tollcalls, and the methods just describedapply to them. There is also inmany places a large volume of localcalling. In such ins

Note About Images