File:Bell telephone magazine (1922) (14569581018).jpg

Identifier: belltelephonevol3132mag00amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

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ends, acquaintances and customersask employees? Do they have theanswers? Do they need or want anyhelp In this direction? What aretheir understandings and misunder-standings? Do they have doubts? Some attempts have been made toget the answers to these questions byInterviewing employees. While morestudies are needed in this significantarea, the few that have been madeagree in their conclusions. Employ-ees do talk often to others aboutthe telephone business. They areasked most frequently about service,charges, and employment. And themajority of those interviewed saidyes, they needed help to answer fullythe questions they got. Its time to go to the blackboardagain. After the figure 2 letsadd: Subjects friends or customers areInterested in hearing about, Employee Information has beenlooked at now from the employeesview and the customers view. Isthere anything else? What about the company side?To pay attention only to what em-ployees say they want would be 132 Bell Telephone Magazine AUTUMN
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just as one-sided as the example westarted out with. The employee hasno way of knowing about many kindsof information—new developments,particular progress and results, fu-ture plans, and so on. How can heor she express a desire for them? Obviously, however, any employeehas some degree of interest aboutwhats going on in the business, ifonly because his or her welfare isfor the time being tied up with thecompanys. Few human urges arestronger than the yen to be in theknow, and even If he or she hasntexpressed a need, management has anobligation to see that the story isoffered. So the list cannot be complete with-out a third point on the blackboard: Useful background information. whether or not the em-ployee has expressed aneed. Information Must BeAvailable Underlying the threepoints already listed onthe blackboard is an-other important factor.Whether or not infor-mation is given out, orthe employee asks forIt, It must be perfectlyclear that it is alwaysavailable. Employeeshave no incen

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