File:Bell telephone magazine (1922) (14569509678).jpg

Identifier: belltelephonemag4344amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

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s,are making the decision to turn to theirtelephone companies for all their futureneeds in communications. They make thisdecision in recognition of the growingcomplexity of the communications jobwhich will require more technical andmanagerial resources than they can ex-pect to bring to bear; but they only makethis decision in those cases where thelocal telephone company has provtxl itcan be depended upon to do the job. In state after state the telephone in-dustry, independent and Bell System, hasdemonstrated that it can meet the powerindustrys needs despite many seeminglyplausible arguments to the contrary. Canthe Telephone Company give adequateattention to services for the electric com-pany when it has so many other cus-tomers to take care of, too? Will theyalways be on the job, day or night? Canthey appreciate the techniques and re-quirements for reliable automatic signal-ing? In other words, can they be de-pended upon as outsiders to do thesame kind of service job that employees 20
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The Georgia Power Companys new customer service information center in Atlanta. BellSystems Model 2A call distributing system enables customer service representatives to handleup to 2,000 calls per day and provides for future expansion to 60 positions, 56 trunk lines. of the electric power company would do?The answer, not just by conjecture butby performance in many areas, is anunqualified Yes. ■ Lets examine the way telephonecompanies care for the service needsof their electric power industry customersand see what the Bell System is doingto prepare for the future. Well begin with services for admini-strative communications—services thatare not unlike those of other industrialusers. They deserve close attention be-cause in many cases the quality of serv-ice we render for use by executives andmanagers in their day-to-day jobs is the most tangible indicator they have of howdependable we might be for more criticalcommunications. One field where telephone people havedone a great deal t

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