File:Report submitted relative to the telephone industry in New York state to the Governor (1920) (14755620522).jpg

Identifier: cu31924014541373 (find matches)
Title: Report submitted relative to the telephone industry in New York state to ... the Governor
Year: 1920 (1920s)
Authors: N.Y. (State) Bureau of women in industry
Subjects: Telephone
Publisher: Albany, J.B. Lyon
Contributing Library: Cornell University Library
Digitizing Sponsor: MSN

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hen she has reached the age of 22 or 25, is indeed dis-couraging to any worker and implies poor knowledge of psychologyon the part of the Telephone Company. It is the opinion of the Bureau of AYomen in Industry that ifpromotions were made more rapid and the maximum wage madehigher, the Telephone Company could retain in its service a verymuch larger percentage of trained operators, thus reducing thecost of training operators and eliminating that large cost whichnow appears on the books of the Company. In New York State an increase such as made by the TelephoneCompany within the last few months was an absolute necessity ifthe Company was to maintain its service, for without an increasein wages, operators could not be obtained or retained, and withoutoperators the service could not be kept up. The wages of theoperators were raised at an estimated annual cost of $3,900,000.00.It is not within the province of the Bureau of Women in Industry Showing Distribution of Earningsof Opei-ators o T
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o « — to, know whether fui-ther wagei increase should mean an increasein telephone rates; but the Bureau is of the opinion that the costto the Company of its high labor turnover, of its advertising, ofits training of operators and the actual loss to the Company ofthe shoii-time operator could for the most part be eliminatedwith higher wage rates for longer service. The company, duringthe year 1919, apparently was blind to its real labor difla.culty,and the increase in wage rates as effective in February may proveconclusively to the Company that something more than a livingwage must be paid to operators if the efficiency of its service is tobe maintained. Labor Turnover and Length of Service For every three girls who enter the telephone service, one dropsout in training, the second before the first year is over and thethird stays longer than a year. Since the estimated cost of train-ing an operator varies from $68.00 to $100.00 per operator, theshorter the length of service of the o

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