File:Bell telephone magazine (1922) (14756329552).jpg

Identifier: belltelephonemag19amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

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Uncertain Abrupt Routine INDIFFERENT SERVICE Irritated Custome Before and After Taking might be the title for the story told by the facial expressions inthe pictures above and on the opposite page mation bulletins; group discussionswith employees, either scheduled orinformal; group meetings, pamphlets,and bulletins especially prepared fornew employees; and casual, everyday,on-the-job encounters. It is apparent that employees can-not be permitted to exercise judgmentand freedom in dealing with custom-ers until they have obtained a clearunderstanding of what constitutesgood personalized service. Simplyhaving the desire to render a pleasingand personal service is not enough.Activities directed specifically towarddeveloping the right viewpoint in-clude : Increased emphasis in training pro-grams on the principles of pleasingtone, voice, and manner. Having groups of supervisory em-ployees listen in simultaneously onoperators work, after which allmembers of the group discuss whathas been hea

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