File:Bell telephone magazine (1922) (14569874507).jpg

Identifier: belltelephonevol21mag00amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

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lanshave been developed. One of the car-dinal principles in these procedures isconsiderate treatment of the new em-ployee as an individual, beginning notwhen she reports for work but in theemployment office. This is one of thereasons why so many of the new em-ployees, and the older ones too, saythat they like to work for the tele- phone company. There are manyinformal discussions with individualnew employees. Sometimes smallgroups are assembled for this purpose.Questions from the employees are en-couraged, and they are answered thenand there, and fully. Other meansare booklets for new employees, mo-vies about the business, visits to otherdepartments, etc. Throughout, thevery definite plan is to give the em-ployees information at times consid-ered most appropriate for each of thesubjects involved, and not too muchat any one time. Training 1 RAINING activities include the initialtraining of inexperienced operators,and their subsequent training as well War-Time in the Traffic Departments
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Left: A new operator meets herfuture associates in this pleasantlyfurnished rest room in Charles-ton, W. Va. Circle: The oper-ators headset is the badge of hercareer. A new operator in LosAngeles learns from her super-visor how to adjust it Right: In Brooklyn a new oper-ator sits at a real switchboard,completing practice calls similarto the actual customers calls beinghandled by the experienced oper-ators beside her First Days on the New Job —which is continuous. Moreover, asthe number of operators in an office in-creases, more supervisors are needed,and they too, have to be trained fortheir new and important duties. Present-day training methods arethe result of long experience and lotsof study and development. The fun-damental principle is to conform fullywith the individual needs of each per-son. The soundness of these methodsis attested to by the smoothness withwhich so many thousands of new oper-ators have been assimilated into theforces with so little reaction on theservice. In

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